Untold Collections Privacy Policy

At Untold Collections, we're committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website at www.untoldcollections.com.

PERSONAL INFORMATION WE COLLECT

When you visit our Site, certain information about your device is automatically collected. This includes details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you explore our Site, we also gather information about the specific web pages or products you view, and how you interact with our Site. We refer to this automatically collected information as “Device Information.”

Device Information is collected using various technologies, including cookies, log files, web beacons, tags, and pixels.

Furthermore, when you make a purchase or attempt to do so on our Site, we collect specific information from you. This information includes your name, billing address, shipping address, payment details (such as credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we mention "Personal Information" in this Privacy Policy, we're referring to both Device Information and Order Information. 

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information we collect primarily to fulfill orders placed through our Site. This involves processing payment information, arranging for shipping, and providing invoices and order confirmations. We also use Order Information to:

• Communicate with you.
• Screen orders for potential risks or fraudulent activity.
• Provide information or advertising about our products or services in accordance with your preferences.

Device Information is used to help us identify potential risks and fraud, such as your IP address, and to generally enhance and optimize our Site. We use it to generate analytics that provide insights into how our customers browse and interact with our Site, as well as to evaluate the success of our marketing and advertising efforts.

SHARING YOUR PERSONAL INFORMATION

To help us use your Personal Information as described above, we share it with third parties. For instance, we use Shopify to operate our online store. You can learn more about how Shopify handles your Personal Information here: Shopify Privacy Policy. We also employ Google Analytics to understand how customers use our Site. You can review how Google manages your Personal Information here: Google Privacy Policy. You can opt out of Google Analytics here: Google Analytics Opt-Out.

We may also share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or protect our rights.

BEHAVIORAL ADVERTISING

As noted earlier, we use your Personal Information to provide you with targeted advertisements and marketing communications that we believe may be of interest to you. To learn more about how targeted advertising functions, you can visit the Network Advertising Initiative’s (“NAI”) educational page at NAI's Understanding Online Advertising.

You can opt out of targeted advertising by visiting these links:

• Facebook Ad Preferences
• Google Ad Settings
• Bing Ad Settings

You can also opt out of some of these services through the Digital Advertising Alliance’s opt-out portal at About Ads Opt-Out.

DO NOT TRACK

Please note that we do not change our data collection and use practices in response to Do Not Track signals from your browser.

YOUR RIGHTS

If you are a European resident, you have certain rights regarding your personal information. These include the right to access the personal information we hold about you, as well as the right to have it corrected, updated, or deleted. If you would like to exercise these rights, please contact us through the contact information below.

Additionally, if you are a European resident, please understand that we process your information to fulfill contracts we may have with you (such as when you place an order through our Site) and to pursue our legitimate business interests as listed above. Also, please note that your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through our Site, we keep your Order Information for our records unless you request that we delete this information.

CHANGES

We may update our privacy policy periodically to reflect changes in our practices, or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to file a complaint, please contact us via email at support@untoldcollections.com.